> For the complete documentation index, see [llms.txt](https://getsquish.gitbook.io/squish/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://getsquish.gitbook.io/squish/zh/zi-yuan/support.md).

# 支持

Squish 由一个小团队构建并提供支持——每一份报告都会由编写代码的人亲自阅读。

## 获取帮助

| 渠道                                                                                 | 用于                                               |
| ---------------------------------------------------------------------------------- | ------------------------------------------------ |
| **电子邮件** — <support@getsquish.app>                                                 | 任何问题：bug、关于某个任务的疑问、账号问题                          |
| **GitHub issues** — [getsquish/squish](https://github.com/getsquish/squish/issues) | 开源引擎、CLI 或 MCP 服务器中的 bug 和功能请求                   |
| **FAQ** — [getsquish.app/faq](https://getsquish.app/faq)                           | 快速解答：隐私、格式、限制                                    |
| **反馈框**                                                                            | 在……的每个页面上 [getsquish.app](https://getsquish.app) |

## 哪些信息能帮助我们更好地帮助你

* **你使用的是哪个入口** —— 网页应用（getsquish.app）、CLI、本地 MCP 服务器、远程 MCP 连接器，或托管 API。
* **这个 `job_id`**，如果你的调用返回了这个值（托管 API 和远程 MCP 结果会带上它）——它能帮助我们定位到具体任务。
* **你从中调用的客户端** （ChatGPT、Claude Desktop、Claude Code、Cursor、脚本……）。
* 你预期的结果 vs. 实际发生的情况——直接粘贴原始错误信息，比描述它更有帮助。

我们从不需要你的视频。在托管通道上，任务结束后会删除；在本地通道上，它也从不离开你的机器——见 [隐私与数据流](/squish/zh/primitive/privacy-and-data-flow.md).

## 常见答案

* **“已达到每日免费额度”** —— 免费通道会在 UTC 00:00 重置。本地 CLI/MCP 免费且不限量： `npx -y @getsquish/squish`.
* **表格链接失效了** —— 表格 URL 按设计会在约 24 小时后过期；请重新运行任务。
* **视频无法处理** —— 远程通道需要一个直接、可公开访问的视频文件 URL（不是 YouTube/流媒体观看页面）。凡是 ffmpeg 能解码的都可以。
* 更多见 [故障排除](/squish/zh/zi-yuan/troubleshooting.md).

## 服务状态

托管端点的健康状态可在以下地址查看 [api.getsquish.app/healthz](https://api.getsquish.app/healthz).


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# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
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```

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