> For the complete documentation index, see [llms.txt](https://getsquish.gitbook.io/squish/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://getsquish.gitbook.io/squish/resources/support.md).

# Support

Squish is built and supported by a small team — every report is read by the people who wrote the code.

## Get help

| Channel                                                                            | Use it for                                                               |
| ---------------------------------------------------------------------------------- | ------------------------------------------------------------------------ |
| **Email** — <support@getsquish.app>                                                | anything: bugs, questions about a job, account issues                    |
| **GitHub issues** — [getsquish/squish](https://github.com/getsquish/squish/issues) | bugs and feature requests in the open-source engine, CLI, or MCP servers |
| **FAQ** — [getsquish.app/faq](https://getsquish.app/faq)                           | quick answers: privacy, formats, limits                                  |
| **Feedback box**                                                                   | on every page of [getsquish.app](https://getsquish.app)                  |

## What helps us help you

* **Which mouth you used** — the web app (getsquish.app), the CLI, the local MCP server, the remote MCP connector, or the hosted API.
* **The `job_id`**, if your call returned one (hosted API and remote MCP results carry it) — it points us at the exact job.
* **The client** you called from (ChatGPT, Claude Desktop, Claude Code, Cursor, a script…).
* What you expected vs. what happened — an error message pasted verbatim beats a description of it.

We never need your video. It is deleted at job end on the hosted lanes, and never leaves your machine on the local ones — see [Privacy and data flow](/squish/the-primitive/privacy-and-data-flow.md).

## Common answers

* **"Free daily limit reached"** — the free lane resets at 00:00 UTC. The local CLI/MCP is free and unlimited: `npx -y @getsquish/squish`.
* **Sheet links stopped working** — sheet URLs expire after \~24 h by design; re-run the job.
* **A video won't process** — the remote lanes need a direct, publicly reachable video file URL (not a YouTube/streaming watch page). Anything ffmpeg decodes works.
* More in [Troubleshooting](/squish/resources/troubleshooting.md).

## Service status

The hosted endpoints report health at [api.getsquish.app/healthz](https://api.getsquish.app/healthz).


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